The after-sales phase is one of the least appreciated parts of the conveyancing process, yet at the same time one of the most decisive for the outcome of the transaction.
There is often a common perception that the lawyer’s work consists in drafting contracts, negotiate clauses and that it ends on the day the deed is signed before the notary. However, the reality is quite different.
The after-sales stage of a real estate transaction very often becomes a source of disappointment and frustration for both buyers and sellers. While the signing of the deed is usually perceived as the end of the process, many practical, legal and administrative issues tend to arise afterwards, precisely when clients expect everything to be fully resolved. Delays in registrations, unresolved charges, banking incidents, problems with utility transfers or communication failures frequently generate uncertainty and dissatisfaction. In many cases, clients feel unsupported once completion has taken place.
The Importance of the After-Sales Phase. Following completion, several essential matters still remain pending, such as tax filings and payment of applicable withholdings, registration of title at the Land Registry, cancellation of charges or mortgages, transfer of utility contracts, coordination with banks, communication with homeowners’ associations, municipal capital gains tax matters, non-resident tax management, and post-completion administrative issues.
Special support for International Clients. This becomes even more relevant in international transactions. Many buyers and sellers do not reside in Spain and do not understand the language, the system, and therefore rely entirely on the judgment, diligence and responsiveness of the professional assisting them.
Professional excellence is therefore, not defined solely by negotiating a good contract. It is built by remaining available when questions arise — many of them during the post-completion stage.
Post-completion issues are far from uncommon. Charges that are not properly cancelled, preventing future transfers, incorrect tax settlements leading to tax inspection procedures, unexpected liens or embargoes, defective Land Registry qualifications and suspended registrations, claims from homeowners’ associations, utility contracts that remain under the seller’s name, with the associated risk of supply disconnection due to non-payment.
Very often, the difference between a smooth and satisfactory experience and a frustrating one lies in the level of commitment of the professional at the after sale phase, after completion (and payment) has taken place.
An Ethical Commitment. We believe that practice of law involves not only technical responsibility, but also an ethical one. Clients place an important part of their financial and personal security in the hands of the professional assisting them. Clear communication, proactive follow-up, transparency, the ability to anticipate potential issues, and genuine support until the process has been fully completed are key for a smooth transaction and a satisfactory experience for the client
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